Having been in business for over 40 years now, Pronto has undergone a number of changes over the years. We’re happy to say that we’re still evolving and growing, which brings us to introducing and explaining the role of our Customer Success Manager.

As the title suggests, our Customer Success Managers work with our existing clients to ensure that they are implementing successful strategies that are destined to best serve their business. Primarily functioning as a Digital Strategist, we’re very excited about how this new role has the potential to further grow our client’s business’ and help them to maximise their online presence.

Our Customer Success Manager serves as an internal advocate for clients as they work alongside developers, project managers and customer service agents to ensure that our clients are receiving the best possible outcomes. Ultimately, this ensures that everything that is being done in the background, contributes towards realising the client’s goals and complements their ongoing digital strategies.

This new role places our team members in a unique position - they have a close understanding of our client’s needs and work to ensure that ongoing support and engagement for upcoming projects is clearly understood, and anticipated, ensuring they can be managed with the highest standards by all parties involved.

Here at Woven, forward thinking and innovation is at the core of who we are. It’s how we've built our business over the last 4 decades and it’s what we pride ourselves on. Sure, following and being aware of trends is great, however, creating them is even better. In-line with this sort of proactive thinking, we’ve decided to take a whole new approach to helping our clients to achieve their goals. Our Customer Success Manager will be focused on understanding our client’s Digital Strategy with one of their main goals being to ensure that best outcomes for the client are achieved. They will work closely with our clients to assist them with creating a digital vision for the future in terms of their business and then devise a plan to map out how this vision will be accomplished.

At Woven, we’re a digital agency but we’re also so much more! If you need a Digital Strategy or would like to improve your existing Digital Strategy, we can help. We’re locally based in Melbourne but we work with clients nationally.

Contact us to discuss how our Customer Success Managers can help you to achieve your digital and business goals.